Comcast has had a series of bad public relations blunders. The most recent involved a Minnesota man whose house burned to the ground on April 1st. Lost in the fire was documentation regarding the owner's account number with Comcast.
The man's daughter called Comcast trying to cancel the now unusable service, but Comcast refused, insisting that the account number must first be provided to authenticate the request. The owner offered to provide his social security number, but Comcast refused to budge.
This continuing saga of horrible nightmares created by Comcast is certainly indicative of the management culture trickling down from the top; imagine how big the problem will become if Comcast is allowed to merge with Time Warner.
Unfortunately for America, Comcast is but one of many companies which have decided that the consumer is the enemy.
And who do we blame for this? The stockholders who create the atmosphere which allows it to happen.
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